Customer Care

Below are the answers to our most frequently asked questions. We hope you are able to find the information that you are looking for. If we have not answered your question please call 1-844-724-2663 or Contact Us.
 

Do you offer Gift Certificates?

At this time we do not offer gift certificates. If you have already received an online gift certificate from us, you will still be able to use it on the site. Please note, gift certificates purchased in a physical retail location cannot be applied to online purchases.

If you have any issues using an existing gift certificate please call 1-844-724-2663 or Contact Us

What is a pre-order?

A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

When checking out with Paypal, all items will be charged at the same time. This means if you order an item on pre-order and one item that is available now, both items will be held for shipment until the pre-order item is available.

For orders placed with a credit card, the available item will be charged and shipped out immediately and the pre-order item will be charged and shipped when it becomes available.

How is tax calculated on purchases?

We collect sales tax in states where we have a physical rag & bone store or location.

Please refer to the Store Locator to determine if your state qualifies.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

Do you have a price match policy?

If an item changes price within 7 days of purchase we will gladly price match it for you.

How will I know about new products and promotions?

Please Register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

What is the Address Book and how do I use it?

Storing your address information in the Address Book will reduce the time it takes for you to checkout. Once you store the information, you can just select your billing and shipping address from a drop-down list on all future orders.

What store is closest to me?

Please visit the Store Locator to find out what store is closest to you.

What is your Privacy Policy?

You can view the full version of our Privacy Policy here.

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

 

If we have not answered your question, please call 1-844-724-2663 or Contact Us.