Customer Care

What's the status of my order?

Most orders placed Monday-Friday before 2:00 p.m. ET will ship the same day.

If your order was placed Monday-Friday after 2:00 p.m. ET, the order may be shipped the same day, but if not, it will be shipped on the following business day. You will receive an e-mail confirmation once your order has shipped.

To track your order, Click Here

How do I change or cancel an order?

If you would like to change or cancel your order, please call 1-844-724-2663 or Contact Us as soon as possible.

We will make every effort to accommodate your request, however, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

How do I know that my order has been shipped?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online.

What is a pre-order?

A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

When checking out with Paypal, all items will be charged at the same time. This means if you order an item on pre-order and one item that is available now, both items will be held for shipment until the pre-order item is available.

For orders placed with a credit card, the available item will be charged and shipped out immediately and the pre-order item will be charged and shipped when it becomes available.

Do you have a price match policy?

If an item changes price within 7 days of purchase we will gladly price match it for you.

What is the Address Book and how do I use it?

Storing your address information in the Address Book will reduce the time it takes for you to checkout. Once you store the information, you can just select your billing and shipping address from a drop-down list on all future orders.

 

If we have not answered your question, please call 1-844-724-2663 or Contact Us.