FAQ

Below are the answers to our most frequently asked questions. We hope you are able to find the information that you are looking for. If we have not answered your question please call 1-844-724-2663 or Contact Us.

 

 

WHAT IS YOUR RETURN POLICY?

We want you to be satisfied with your purchase. We will issue a return for an item within 30 days of receipt if it is in original condition and with tags attached. Fragrance must be returned in its original packaging with the cellophane intact. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.

rag & bone gift cards are non-refundable.

 

 

Do you offer Gift Certificates?

At this time we do not offer gift certificates. If you have already received an online gift certificate from us, you will still be able to use it on the site. Please note, gift certificates purchased in a physical retail location cannot be applied to online purchases.

 

If you have any issues using an existing gift certificate please call 1-844-724-2663 or Contact Us

 

 

What is a pre-order?

A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available. Please note, international orders are not eligible for pre-order.

 

 

How is tax calculated on purchases?

We collect sales tax in states where we have a physical rag & bone store or location.

 

Please refer to the Store Locator to determine if your state qualifies.

 

 

Is my personal and credit card information safe on your website?

Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

 

 

Do you have a price match policy?

If an item changes price within 7 days of purchase we will gladly price match it for you.

 

 

How will I know about new products and promotions?

Please Register with us and you will be eligible to receive e-mail updates on new products, sales, events and other special announcements.

 

 

What is the Address Book and how do I use it?

Storing your address information in the Address Book will reduce the time it takes for you to checkout. Once you store the information, you can just select your billing and shipping address from a drop-down list on all future orders.

 

 

What store is closest to me?

Please visit the Store Locator to find out what store is closest to you.

 

 

What is your committment to accessibility?

rag & bone is committed to providing a website that is accessible to all of our customers. we are actively taking steps and devoting resources to further enhance the accessibility of our website to meet or exceed applicable standards. the work is ongoing and if you encounter any accessibility issues, please Contact Us.

 

 

What is your Privacy Policy?

You can view the full version of our Privacy Policy here.

 

 

Can you help me with my eyewear?

rag & bone eyewear, licensed with Safilo since 2018, comes with a 2-year warranty which covers production and craftsmanship related defects. Please be advised that there may be fees associated to any repairs outside of the warranty. If you have any questions or require assistance, we invite you to reach out to consumers@safilousa.com directly.

If you are located outside of the US, please visit the Store Locator to find out what store is closest to you, or contact our Customer Care team here.

 

 

How should I take care of my eyewear?

Frames and lenses can be cleaned with mild dishwashing detergent and warm water or lens cleaning solution. To dry, use a lint-free, microfiber cleaning cloth to avoid scratches. When not in use, always store sunglasses in carrying case to prevent scratches and damage.

 

 

 

If we have not answered your question, please call 1-844-724-2663 or Contact Us.