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Ground orders
Ground orders placed Monday through Friday before 5:00 pm ET will ship out the same business day.
Ground orders placed after 5:00 p.m. ET, will be shipped on the following business day.



Expedited orders (Two day or One day)
Expedited orders placed Monday through Friday before 8 pm ET will ship out the same business day.
Expedited orders placed after 8 pm ET will ship out the following business day.
All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.
You will receive an e-mail confirmation once your order has shipped.



HOW DO I CHANGE OR CANCEL AN ORDER?
If you would like to change or cancel your order, please call 1-844-724-2663 or Contact Us as soon as possible.
We will make every effort to accommodate your request, however, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.



HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. The e-mail contain the tracking information as well as a link to track your package online.
If you order is shipped in two packages, you will receive two shipping notifications.
To track your order, click here.



WHAT IS A PRE-ORDER?
A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

Please be advised, the available item will be charged and shipped out immediately and the pre-order item will be charged and shipped when it becomes available.



DO YOU HAVE A PRICE MATCH POLICY?
If an item changes price within 30 days of purchase we will gladly price match it for you.


WHAT IS THE ADDRESS BOOK AND HOW DO I USE IT?
Storing your address information in the Address Book will reduce time it takes for you to checkout. Once you store the information, you can just select your billing and shipping address from a drop-down list on all future orders.