Effective Date: June 2020
What Information Does rag & bone Collect?
Rag & bone collects and stores information from visitors to this Web site, including those who register their information or who use the online store. For example, when you place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this Web site. To serve you better, we may combine information you give us with other information which is publicly available.
We may collect and store certain other information automatically whenever you interact with this Web site. For example, we may collect your IP address, browser information and reference site domain name every time you visit this Web site. We also may collect information regarding customer traffic patterns and site usage. This information is used to analyze and improve this Web site and to provide our customers with a fulfilling shopping experience.
How We Use Your Information
Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.
We may use the information we collect to deliver the products and Services you request, to maintain and customize your account and our interactions with you (such as on our digital properties), and to provide, maintain, and improve our Services. We also use the information we collect to:
· Create and manage your online accounts and profiles;
· Communicate with you about our Services, including to tell you about products and services that may be of interest to you;
· Complete the transactions you request, perform our contractual obligations, and use as otherwise anticipated within the context of our ongoing business relationship;
· Respond to your requests, inquiries, comments, and suggestions;
· Facilitate your engagement with the Services, including to enable you to post comments and reviews, to engage with other customers, and to post on social media;
· Offer contests, sweepstakes, loyalty programs or other promotions;
· Personalize your online experience and the advertisements you see when you use the Services or third-party platforms based on your preferences, interests, purchasing history and browsing behavior;
· Monitor, audit and analyze trends, usage, and activities in connection with our Services;
· Carry out short-term activities and other internal uses related to the products or services you purchase from us or your ongoing relationship with us;
· Conduct internal research and development;
· Detect, investigate, and respond to security incidents and protect against illegal or objectionable activities, including the unauthorized use of the Services, and protect the rights and property of Glossier and others;
· Debug, identify and repair errors that impair existing intended functionality of our Services;
· Comply with our legal obligations, including those required for you to benefit from rights recognized by law, or any regulatory requirements or provisions; and
· Conduct or administer surveys and other market research.
How is My Information Used for Targeted Advertising?
For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit www.aboutads.info/choices. European users may opt out of receiving targeted advertising through the European Interactive Digital Advertising Alliance.
We may also work with third parties to serve ads to you as part of a customized campaign on third-party platforms (such as Facebook or Google). As part of these ad campaigns, we or third-party platforms may convert information about you, such as your email address, into a unique value that can be matched with a user account on these platforms to allow us to learn about your interests and to serve you advertising that is customized to your interests. Note that the third-party platforms may offer you choices about whether you see these types of customized ads.
Is Information Collected From Children?
This Web site is not intended or directed to anyone under the age of 13. We do not sell or ship any items ordered through this Web site directly to anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should use this Web site only with the involvement of a parent or guardian and should not submit any personal information to us.
Your Rights and Choices
Managing or deactivating your rag & bone account
You may review, update, or modify your account information, including profile, contact, payment and shipping information, at any time by logging into your rag & bone account. You may also deactivate your rag & bone account by emailing firstname.lastname@example.org.
Opting out of email marketing
You may unsubscribe from our promotional emails at any time by following the instructions included in those emails. If you opt out of receiving such communications, note that we may continue to send you non-promotional emails (such as order confirmation emails or emails about changes to our legal terms).
Cookies and Interest- Based Advertising
You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. The online advertising industry also provides websites from which you may opt out of receiving targeted ads from data partners and other advertising partners that participate in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, http://www.youronlinechoices.eu/, https://youradchoices.ca/choices/, and www.aboutads.info/choices/. To separately make choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices you may use your device’s platform controls in your settings to exercise choice.
Text/SMS Message Consent And Opt-Out
If you choose, you can provide your mobile phone number to receive Text Message alerts from us to receive product and/or event information, promotional offers and more. You agree that by providing your mobile phone number you expressly consent to receive automated marketing Text Messages from us to the mobile phone number provided. These messages may use information automatically collected based on your actions while on our sites and may prompt messaging such as cart reminders. To the extent you voluntarily opt to have SMS notifications sent directly to your mobile phone, we receive and store the information you provide, including your telephone number or when you read a text message. Consent is not required to purchase goods or services.
You can opt out from further text marketing communications at any time by texting “STOP” to our text messages.
Web Push Notifications/Alerts
With your consent, we may send promotional and non-promotional push notifications or alerts to your browser. You can deactivate these messages at any time by changing the notification settings on your browser.
Legal Basis for Processing
If you are a European Resident, we process your personal data when:
· We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the rag & bone products you have ordered).
· We have a legitimate interest in processing your personal data. For example, we may process your personal data for performance marketing activities, to conduct data analytics and to provide, secure, and improve our Services.
· We need to do so to comply with a legal obligation to which we are subject.
· We need to do so to protect your vital interests or those of others.
· We have your consent to do so, which you may withdraw at any time.
Data Subject Requests
If you are a European Resident, you have the right to access personal data we hold about you and to ask that your personal data be corrected, updated, or erased. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you may contact us as indicated below. If you have a rag & bone account, you may also review, update, and delete certain personal data by logging into your account.
Questions or Complaints
If you are a European Resident and have a concern about how we process personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you live. For contact details of your relevant local Data Protection Authority, please see http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.
Your California Privacy Rights
California Consumer Privacy Act:
This section provides details about rights afforded to California residents under the California Consumer Privacy Act (or "CCPA"), and supplemental details about the personal information we collect about California residents.
In the last 12 months, we collected the following categories of personal information: identifiers (such as name, contact information and device identifiers); commercial information (such as items purchased); internet or other network activity information (such as browsing behavior and other usage data); location data; inferences (such as purchasing preferences); demographic data (such as gender); electronic, visual or similar information (such as customer support call information); professional or employment-related information (such as in resumes you provide); and other personal information (such as product feedback or payment method information). For more details about the personal information we collect, including the categories of sources, please see the What information does rag & bone collect section above. We collect this information for the business and commercial purposes described in the HOW WE USE YOUR INFORMATION & DOES RAG & BONE SHARE YOUR INFORMATION WITH OTHERS sections above. We share this information with the categories of third parties described in the HOW IS MY INFORMATION USED FOR TARGETED ADVERTISING section above.
Subject to certain limitations, the CCPA provides California residents the right to request to access to details about the categories or specific pieces of personal information we have collected in the last 12 months (including about information we disclosed for a business purpose), to request to delete their personal information, to opt out of any sales that may be occurring, and to not be discriminated against for exercising these rights.
We do use third-party cookies and related technologies to send targeted ads and this may be deemed a "sale" under the CCPA. To opt out of these "sales," please visit the following page Do Not Sell My Personal Info.
California residents may make request access or deletion requests by emailing us at email@example.com. We will verify your request by asking you to provide information that matches information we have on file about you. You can also designate an authorized agent to exercise these rights on their behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.
We will not discriminate against you for exercising your rights. This generally means we will not deny you goods or services, charge different prices or rates, provide a different level of service or quality of goods, or suggest that you might receive a different price or level of quality for goods. Please know, if you ask us to delete or stop selling your data, it may impact your experience with us, and you may not be able to participate in certain programs or membership services which require usage of your personal information to function.
To exercise the California privacy rights described above, please write us at firstname.lastname@example.org or call us toll free at +1-844-RAG-BONE (724-2663) 8am to 11pm ET, 7 days a week.
Your California Privacy Rights — Shine the Light:
If you are a California resident, California law permits you to request information regarding the disclosure of your personal information by rag & bone to third parties for the third parties' direct marketing purposes within the immediately preceding calendar year. Rag & bone will provide you with a list of the categories of personal information disclosed and a list of the names and addresses of the third parties. To make such a request, please write us at email@example.com.
Rag & Bone
425 W.13th Street
New York, NY 10014