responding to Covid-19
We are here for our community
Last updated: May 28, 9:00AM EST



WHAT TEMPORARY CHANGES ARE YOU MAKING TO ACCOMMODATE AND CONTAIN COVID-19?

Processing delays due to COVID-19
Due to higher than normal volume and the impact of COVID-19, we're experiencing processing delays for online orders.

Please allow an additional 2-3 business for your order to process. Please note, this does not effect orders with expedited shipping.

We anticipate returns and/or refunds will take longer than our usual 5 business days. Please allow additional time for your return and refund to process.

We have lowered our prices:
We've lowered our prices. Everything at rag-bone.com is discounted from 25-70%. This offer is valid on purchases made online at www.rag-bone.com only. Our reduced pricing will end on 7/1/20 at 11:59PM PT but may be extended at rag & bone's discretion. The reduced pricing is not valid for the purchase of gift cards. These prices do not apply to prior purchases. limited exclusions apply.


Increased Sanitization:
We are closely monitoring the situation in all of our facilities and following the guidance of the CDC, which advises meticulous cleaning and disinfecting of frequently touched surfaces as the most important measures of prevention. Our teams and facilities are being constantly equipped with the proper training, tools, and sanitization materials necessary.


Store Closures:
Though we love having you stop by our shops, our stores remain closed temporarily and we will notify the community as the situation evolves.


Extended Store Returns:
To ease returns and flexibility, product purchases made within 30 days of March 17th will be accepted with receipt within 30 days of the store’s reopening. We ask all items abide by our return policy, and are unworn, in original condition, with tags attached and proof of purchase is presented. Fragrance must be returned in its original packaging with the cellophane intact. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.


Easy Online Returns:
As always, for eligible online orders, our hassle-free returns will come with a prepaid UPS Ground Return label. Fill out the return section of the packing slip and place it inside the box, then peel off the return label, stick it to the outside of your shipping box, and drop off the package at your nearest UPS. If you have any questions or concerns you can always reach out to our team at help@rag-bone.com.


Limiting of Outside Packages:
In an attempt to limit outside packages and due to recent store closures, we have halted our repair process. For all concerns regarding repairs, we ask that you reach out to our team at help@rag-bone.com. Please include your name, style number, notes regarding the repair, images of any damages, and proof of purchase.