What are my payment options?
We accept the following payment types:
- American Express
- rag & bone Gift Cards
- Apple Pay
- Google Pay
When will my credit card be charged?
Your credit card will not be charged until your order ships.
Please note that we do authorize your credit card for the full amount of your order upon checkout. Once your order is successfully authorized, we will send you an order confirmation e-mail.
Should your order be cancelled for any reason, the pre-authorization will automatically fall off your selected payment method. This timeframe can vary depending on your financial institution.
How is tax calculated on purchases?
We collect sales tax in accordance with state laws. This will be calculated automatically at checkout. Sales tax may be added to the following states: AL, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KY, LA, MA, MD, ME, MI, NC, NJ, NY, NV, OH, OK, PA, TX, UT, VT, VA, WA, WI, WY.
Do you offer gift cards?
Yes, Gift Cards are available to purchase online. Gift Cards can be purchased in 6 set increments of $50, $100, $200, $300, $400 or $1000.
If you have any issues using an existing gift certificate please call 1-844-724-2663 or Contact Us.
What is a pre-order?
A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available. We do not accept Affirm for Pre-Orders.
While you may have a pending transaction for the amount of your pre-order item(s), you will not be charged until the item(s) ships.
Please note, international orders are not eligible for pre-order.
Is my personal and credit card information safe on your website?
Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.
When will my credit card be refunded?
Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed.
Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).
How will my refund be issued if I used a gift card?
Your refund will be issued to the original form of payment. That means if you place an order with a gift card, you will be refunded in a gift card. If you place an order using both a credit card and gift card, you will be refunded to both where it applies.