Not totally happy? 

What is your return policy for rag-bone.com/en-gb?

We know not everything works out every time. Items returned within 30 days of receipt, in original condition and with tags attached, will be refunded to the original payment method. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for returns, exchanges, or price adjustments. Personalized items are also considered Final Sale and cannot be returned or exchanged.

Orders placed on rag-bone.com/en-gb, can be returned to your local rag & bone store. Anything purchased in a store or through an authorized rag & bone affiliate must be returned the same way it was purchased.

Note, garments purchased in department stores must be returned to the place of purchase as they have access to your bank information for crediting.

**Our return policy does not otherwise affect the legal right of withdrawal or cancellation available under certain circumstances to customers located in the European Union and the United Kingdom. Specifically, customers located in the European Union and the United Kingdom have the right to withdraw from, or cancel, their purchase within fourteen (14) days without providing us a reason. This withdrawal/ cancellation period expires after fourteen (14) days from the day on which the customer acquires, or a third-party (other than the designated carrier) acquires, physical possession of the goods ordered (or, in the event of multiple shipments of goods from the same order, the last goods of such order). If you are a customer located in the European Union or the United Kingdom and you would like to exercise your right to withdraw from, or cancel, your purchase, please send us an email at int-help@rag-bone.com before the expiration of the deadline.

How do I make a return?

Orders placed on rag-bone.com/en-gb can be returned using the prepaid return label included with your order. Returns must include the original packing slip inside the box and your return label adhered to the outside. To find your nearest return drop-off location, please click here.

Can I return in store?

Any rag-bone.com/en-gb orders are eligible to be returned in one of our rag & bone stores. Please click here to locate a store near you.

How long does it take to receive my refund?

Transit back to the warehouse may take 3-5 business days. You will receive an e-mail once your return has been received & processed.

Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution).

Refunds will be issued in the same form that the order was placed.

Can I return my in-store purchase online?

We only accept returns for rag-bone.com/en-gb orders online. At this time, we cannot accept returns for items purchased in a rag & bone store or 3rd party retailer. To get in touch with one our stores, please click here.

How can I return a gift?

If you wish to return or exchange a gift that was purchase online, please e-mail int-help@rag-bone.com or call us at +1-844-724-2663 so that we can assist you.

Exchanges

At this time, we are unable to offer automatic exchanges. Instead, we provide a combination of free returns, U.K. free shipping, and the ability to repurchase. Our team is happy to assist you with placing a new order for the correct size. Please call us at +1-844-724-2663.

What if my item is damaged, defective, or incorrect?

In the unlikely event you have received a damaged, defective, or incorrect item, please contact int-help@rag-bone.com, with a photo of the damage or the wrong item you received, as well as your order number. We ask that you do not dispose of any items prior to reaching out.