Returns

PROCESSING DELAYS DUE TO COVID-19

 

Due to higher than normal volume and the impact of COVID-19, we're experiencing processing delays for online orders and anticipate returns and/or refunds will take longer than our usual 5 business days. Please allow additional time for your return and refund to process.

For returns for in store purchases please refer to the COVID-19 page Click Here.

 

COVID-19 Hub

 

To ensure we are doing our part to help slow the spread of COVID-19, we have closed all rag & bone stores for the foreseeable future. For all in-store returns, purchases, or questions regarding our efforts please Click Here

 

Hassle Free Online Returns:
 

All items that are eligible for return will come with a free pre-paid UPS Ground return label. Please fill out the return section of the packing slip and place inside the box with your return. Please follow the below steps:

 

1. Fill out the return reason section on the original packing slip

 

2. Place all items in their original packaging and the packing slip into a secure box or envelope mailer

 

3. Peel off the pre-paid UPS return label and affix it to the outside of your shipping box

 

4. Drop the package off at a UPS location

 

 

What is your return policy?

 

We want you to be satisfied with your purchase. We will issue a return for an item within 30 days of receipt if it is in original condition and with tags attached. Fragrance must be returned in its original packaging with the cellophane intact. Refunds for all transactions will be issued to the original form of payment. Items purchased at a discount of 40% or more are Final Sale and therefore not eligible for return or exchange.

 

rag & bone gift cards are non-refundable.

 

Currently returns can only be processed to the original place of purchase. For this reason, online orders must be sent back to our warehouse, and orders purchased in store must be returned in stores.

 

Note, garments purchased in department stores must be returned to the place of purchase as they have access to your bank information for crediting.

 

International orders placed on rag-bone.com cannot be returned in-store. If for any reason you are not satisfied with your international online purchase, please contact int-help@rag-bone.com or call +1-844-724-2663 within 30 days of receipt to initiate a return.

 

 

Can I return in store?

At this time, online orders cannot be returned in store and must be shipped back to our fulfilment center for a refund.

 

 

Can I return my in-store purchase online?

 

We only accept returns for rag-bone.com orders. At this time we cannot accept returns for items purchased in a rag & bone store or 3rd party retailer. To get in touch with one our stores, please click here.

 

 

How can I return a gift?

If you wish to return or exchange a gift that was purchase online, please e-mail help@rag-bone.com or call us at +1-844-724-2663 so that we can assist you.

 

 

Exchanges

At this time we aren't able to offer automatic exchanges, so instead, we provide a combination of free returns, U.S. free shipping, and repurchase. Our team is happy to assist you with placing a new order for the correct size. Please e-mail help@rag-bone.com or call us at +1-844-724-2663 so that we can help.

 

 

What if my item is damaged, defective, or incorrect?

In the unlikely event you have received a damaged, defective, or incorrect item, please contact help@rag-bone.com , with a photo of the damage or the wrong item you received, as well as your order number. We ask that you do not dispose of any items prior to reaching out.